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From kitchen table
to grand hall - the JCC team
We started on this journey by supporting private customers and using it as a part time income earner. Working on the kitchen table as the office and the lounge full of boxes for all the customer deliveries, we worked hard to grow the business.
We still retain many of our original customers. Our name and reputation for great customer support, unbiased advice and always going the extra mile, soon spread.
We were asked to support schools with their ICT and won a long term contract with Suffolk County Council.
We are a small family business with an ethical, professional approach to running our company. We look after our staff, providing well being opportunities, career progression and investment in skills and people. We hold regular staff meetings so we can get together and keep morale high.
We firmly believe if we invest in our staff, we succeed and our customers succeed
Our offices are now based in the beautiful surroundings at Ketteringham Hall. This not only affords us more space for our ever growing team, but also helps our staff with their well being.
Meet the team
Directors
Kathy
Finance Director
Worked in corporate finance for 14 years providing solutions to businesses. A position at the Norfolk Education Professional Development Center gave Kathy the opportunity to transfer her skills and experience to the education sector. Kathy has overall responsibility for the company finances and administration.
If you could have any one superpower, which would you choose?: The gift of healing
Paul
Managing Director
Working in education ICT for over 25 years, Paul looks after the overall technical aspects for the company, providing strategic direction for technology developments. He enjoys establishing new technologies and finding solutions to complex issues. Paul is a qualified PTTLS tutor and provides training in hardware and software from Apple, Microsoft, Google and many others.
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Microsoft Certified Innovative Educator | Hybrid Learning – A new model for the future | Deploying Office 365 for Education | Digital Citizenship |
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Sharepoint in the Classroom | Windows 10 for Education |
If you could have any one superpower, which would you choose?: Ability to time travel
Managers
James
Website and Solutions
James worked for 11 years in the Higher Education field before joining the team in Feb 2013. He is Cisco Certified (CCNA) and is experienced in all areas of ICT including network management, software development, fault finding, and also helps maintain and develop customer websites.
James is also responsible for our project installations on site and is one of our Senior Engineers, managing our Field Engineers.
James is also responsible for our project installations on site and is one of our Senior Engineers, managing our Field Engineers.
If you could have any one superpower, which would you choose?: Ability to fly.
Aimee
Procurement Manager
Aimee started her career in the hospitality industry and did so for 8 years, 4 of which were around the country in luxury hotels. After reaching the role as Assistant Hotel Manager, she decided to come away from the industry but still utilise her skills gained over the years.
Aimee looks after our Social Services contract, manages the quotes and procurement side of JC for all of our customers, making sure she gets value for money. Busy!
Aimee looks after our Social Services contract, manages the quotes and procurement side of JC for all of our customers, making sure she gets value for money. Busy!
If you could have any one superpower, which would you choose?: Ability to fly
Lewis
Service Delivery Manager
Lewis joined the company in March 2011 as an apprentice on the NVQ Level 2 ICT Professional Course. He began working with us for just 2 days a week, gradually building up his hours as his knowledge and skills grew. Lewis successfully completed the apprenticeship in January 2012, going to full-time hours in April 2012. Lewis looks after some of our biggest schools and enjoys establishing new customers and new business. He is interested in website design and development, and enjoys the variety in his working day
If you could have any one superpower, which would you choose?: Teleportation
Office
Jools
Office Administration, Scheduling
Jools joins us to help strengthen the office team. With the number of customers increasing, Jools will give team further flexibility.
Jools brings customer service skills and a bubbly personality with lots of style. Jools looks after the engineers diaries and organises the school visits.
If you could have any one superpower, which would you choose?: Ability to fly..
Jenny
Finance Administrator
Jenny started her career working in hotels, progressing to Senior and Head Receptionist at several luxury hotels before joining the Castle Mall prior to its opening as part of the Centre Management Team. After a career break she returned to work in finance. Assisting Kathy with the accounts and payroll and general support in the office, her attention to detail and organisation supports our team of field engineers.
If you could have any one superpower, which would you choose?: Ability to travel back in time.
Senior Engineers
Craig Berry
Senior Engineer
Craig worked 12 years in the Higher education field starting as an an apprentice then leaving as a senior technician then worked for 4 years in the private sector managing the IT systems for a company. He has gained various types of skills from helpdesk support to server support and does it with a can-do approach.’
If you could have any one superpower, which would you choose?: Ability to reverse hair loss..
Field Engineers
Danny
Field Engineer
Danny joins us with 4 years experience of working as an ICT Technician in a local High School. He has worked in a variety of aspects within the ICT field but mostly maintaining networks and supporting students and teachers by solving ICT challenges. Danny enjoys being in a customer facing environment and strives to provide the best customer service he can.
If you could have any one superpower, which would you choose?: Ability to turn into any animal or creature.
Nik
Field Engineer
Nik joins the company with 22 years of varied ICT experience ranging from temporary short-term contracts to a nine year spell at the Norfolk & Norwich University Hospital as third line support team leader. During his time working in ICT, Nik has gained MCSE, A+ and PRINCE2 qualifications and has attended a number of training courses at industry leading companies such as VMWare, Microsoft, Citrix and Commvault.
If you could have any one superpower, which would you choose?: Ability to time travel.
Chris
Field Engineer
Chris has developed his ICT skills through working on the knowledge desk for Currys PC World, and as an ICT Technician at a Norfolk high school. Chris works in schools, taking a calm, reliable approach to getting things done.
If you could have any one superpower, which would you choose?: Telekinesis
Arran
Field Engineer
Arran has a wealth of experience in school support of which he obtained whilst studying a BSc in Applied Computing through the University of Suffolk. Since then Arran has furthered his education and whilst working for JC, successfully completing a Masters in Computer Science through the University of East Anglia. Arran is proud to be part of the JC Team and eager to support all of our customers.
If you could have any one superpower, which would you choose?: Ability to stop time.
Matt
Field Engineer
If you could have any one superpower, which would you choose?:
Solutions
Matt
App Guru / Field Engineer
Matt has recently joined the company and specialises in hardware and developing applications for use in schools. He also works in schools as an engineer and has a methodical approach to problem solving. He is currently studying and working towards his BTEC level 3 Diploma in IT.
If you could have any one superpower, which would you choose?:
Arran
App Guru / Field Engineer
Arran has recently joined the Solutions team and works alongside Matt to produce our apps. He still works in schools providing ICT Support.
Websites
James
Website creation and development
Aivars
Website maintenance and security
Aivars joins us to help increase our website team strengths and skills. He will be responsible for maintaining our customer websites and ensuring they are always up to date.
If you could have any one superpower, which would you choose?: Ability to fly
Paul
Website creation and development
Helpdesk
Dylan
Helpdesk – 1st line support
Dylan joins us with previous experience in repairs to various devices which is a great service that we can offer in house now. Dylan is currently undergoing training and will eventually become a field engineer working out in schools.
Paul
Helpdesk 2nd/3rd line support
Lewis
Helpdesk 2nd/3rd line support
Apprentices
Ondreya
Apprentice Field Engineer
Ondreya joins us as an Apprentice Field Engineer, primarily based in one of our larger schools and will be learning whilst in the school and attending college.
Luke
Apprentice Field Engineer
Luke joins us as an Apprentice Field Engineer, primarily based in one of our larger schools and will be learning whilst in the school and attending college.
Richard
Apprentice Field Engineer